Privacy Policy

Last updated: June 17, 2025

Introduction

Welcome to Hiper ("Company", "we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://runhiper.com, request a demo, or use the Hiper platform, including Graph and connected data sources. If you do not agree with this policy, please do not use our site or services.

Information we collect

We may collect information you provide directly and information generated when you use Hiper:

Account and contact data: name, work email, company name, role, and messages you send through demo or support forms.
Billing data: payment and billing details processed by our payment provider when you subscribe.
Customer content: data you or your organization connect to Hiper, such as warehouse tables, ERP or POS exports, files, dashboards, tasks, and prompts sent to Graph.
Technical data: IP address, browser type, device identifiers, operating system, and access times.
Usage data: how you navigate our website and product, including feature usage and performance logs.

How we use your information

We use collected information to:

Provide, operate, and improve the Hiper platform and website.
Process subscriptions, invoices, and account administration.
Respond to demo requests, support questions, and product communications.
Run Graph and related AI features on the data you authorize us to process.
Monitor reliability, security, and usage trends.
Detect, prevent, and address fraud, abuse, or technical issues.

AI and automated processing

Graph and related features may process prompts and connected business data to generate answers, charts, tasks, and recommendations. Outputs are produced automatically and should be reviewed before you rely on them for operational or financial decisions. We do not use your connected customer content to train public foundation models unless we tell you otherwise and you agree.

Disclosure of your information

We may share information in these situations:

Service providers: hosting, analytics, email, payment, and support vendors that help us deliver the service.
Integrations you enable: third-party tools such as Monday, Microsoft Teams, or Asana when you connect them.
Legal reasons: when required by law or in response to lawful requests from public authorities.
Business transfers: in connection with a merger, acquisition, financing, or sale of company assets.

Cookies and tracking

We use cookies and similar technologies to keep sessions secure, remember preferences, and understand how the site is used. You can configure your browser to refuse cookies, though some features may not work correctly.

Security

We apply administrative, technical, and organizational measures designed to protect your information. No internet transmission or storage system is completely secure.

Retention

We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Customer content retention follows your plan, workspace settings, and applicable contract terms.

Third-party links

Our site may link to third-party websites or services. We are not responsible for their privacy practices.

Children's privacy

Hiper is not directed to individuals under 13, and we do not knowingly collect personal information from children under 13.

Your choices

You may opt out of promotional email by using the unsubscribe link in those messages or by contacting us. Depending on your relationship with us, you may also request access, correction, or deletion of certain personal information.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date.

Contact us

Questions about this Privacy Policy:

Hiper
Email: [email protected]
Address: 1111B S Governors Ave STE 23622, Dover, DE 19904, United States